Patient Resources
Everything you need before, during and after your visit
Read our dental education blog, find answers to the questions we hear most, download the forms you need for your appointment and get the practical details of visiting Urban Dental Clinic at KN 2 St, TCB Building, Kigali City Center.
Learn with us
Dental education blog
Plain-language articles written by our clinical team, so you can make confident decisions about your oral health between visits.
Preventive care & hygiene
Brushing and flossing technique, choosing a toothpaste, why professional cleanings matter and how often you really need them.
Children's dentistry
First visits, teething, sealants, cavity prevention and helping anxious children feel safe in the dental chair.
Cosmetic dentistry
Whitening, veneers, bonding and full smile makeovers — what is realistic, how long results last and how to care for them.
Straightening & braces
How braces and clear aligners move teeth, what treatment time really looks like and how to keep them clean along the way.
Restorative care
Fillings, crowns, root canals and implants — when each is needed, how long they last and how to protect the work afterwards.
Dental emergencies
What to do first when a tooth is knocked out, cracked or painful, and how quickly you need to be in the chair.
Good to know
Frequently asked questions
The questions our patients ask most often. If yours is not here, call us or send a WhatsApp message and a member of the team will answer.
How often should I visit the dentist?
For most patients, a check-up and professional cleaning every six months is enough to catch problems early. If you have gum disease, braces, implants or a high cavity risk, we may recommend visits every three to four months.
What happens during my first visit?
We take a full medical and dental history, examine your teeth, gums and bite, take any images we need, then sit down with you and explain what we found. You leave with a written treatment plan and clear costs — nothing is started without your agreement.
Do you treat children?
Yes. Our pediatric dentistry team welcomes children from their very first tooth. We keep first visits short, friendly and free of pressure so children grow up comfortable with dental care.
Does treatment hurt?
Modern anaesthesia and gentle technique mean most treatments are comfortable. Tell us if you are anxious — we work at your pace, explain each step and take breaks whenever you need one.
How much will my treatment cost?
You receive a full quotation before treatment begins. Prices depend on the procedure and materials, and we always present the options available at different price points so you can choose.
Do you accept insurance?
We work with major local and international insurance providers and can prepare the paperwork your insurer requires. Contact us with your provider details and we will confirm your cover before your appointment.
What should I do in a dental emergency?
Call us immediately on +250 788 200 730. For a knocked-out tooth, keep it in milk or saliva, avoid touching the root and come in straight away — the first hour matters most.
How do I book an appointment?
Use the Book Appointment button anywhere on this site, message us on WhatsApp, or call the clinic. We confirm every booking directly with you.
Save time at reception
Downloadable forms
Download, print and complete these before your appointment, or ask reception for a printed copy when you arrive. These are sample PDFs — send us your final clinic versions and we will publish them here.
New patient registration form
Your personal details, contact information and emergency contact. Complete it before your first visit to save time at reception.
Download PDFMedical history questionnaire
Conditions, allergies and medications we must know about before any treatment or anaesthetic.
Download PDFConsent for treatment
The standard consent form explaining the treatment, alternatives and risks that you sign before a procedure.
Download PDFInsurance information form
Your insurer, policy number and cover details so we can prepare your claim in advance.
Download PDFPost-treatment care instructions
Aftercare guidance for extractions, implants, root canals, whitening and orthodontic adjustments.
Download PDFYour visit
Patient information
What to expect on your first visit
- 1Arrive 10 minutes early with your ID and insurance details, if you have cover.
- 2Complete your registration and medical history form at reception (or bring it filled in).
- 3Meet your dentist for a full examination and any images required.
- 4Review your findings, options and costs, then agree a treatment plan and next appointment.
Opening hours
- Monday – Saturday
- 8:00 AM – 8:00 PM
- Sunday
- By appointment only
Payments & insurance
- Full quotation before any treatment begins — no hidden fees.
- Cash, mobile money and card payments accepted at reception.
- We work with major local and international insurance providers.
- Ask us about staged treatment plans to spread larger cases over time.
Still have a question?
Our team is happy to help — call, message us, or book your visit online and we will confirm the details with you.